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Champlain Telephone & PrimeLink Announce Selection of Director of Outside Plant Operations

Champlain, NY- Greg MacConnell, Vice-President and CFO of Champlain Telephone Company, has announced the selection of Steve MacNerland as the Director of Outside Plant Operations at Champlain Telephone, and sister company PrimeLink. MacNerland brings a diverse background to the position including experience as an Installer, Cable Splicer, Central Office Technician, Level 3 Internet Technician, and most recently the Manager of Unified Communications. Steve has been with Champlain Telephone and PrimeLink since 2006. His major accomplishments include Metaswitch Training Certification, Nortel Specialist Certification, Core Cisco Switch installation and provisioning, and the development and launch of the Hosted PBX product for the companies. MacNerland is an alumni of SUNY Canton where he studied Electrical Engineering.

In the role of Director of Outside Plant Operations, MacNerland will be responsible for managing the day to day operations of the Outside Plant Department to accomplish network construction, maintenance, operations support, and project activities in a timely and cost-effective manner. He will provide leadership in programs and directives to maintain and improve all facets of the Champlain Telephone and PrimeLink telecommunications network infrastructure. Greg MacConnell recently stated, "We are very pleased to have Steve continue to grow on our management team. We are confident that he will cultivate the tradition of excellence that our customers have come to expect."

The Champlain Telephone Company is a regulated telecommunications company providing local residential and commercial telephone service to Champlain, Mooers, Mooers Forks, Rouses Point and Altona. With more than 100 years of experience providing service to upstate New York, CTC is well established in the communities it serves. PrimeLink, its sister company, was established in 1997 and is a full-service telecommunications company providing a wide array of advanced telecommunications services, including broadband internet access, local and long- distance telephone service, hosted and traditional phone systems, and collocation facilities. PrimeLink gives its customers access to some of the most advanced communications services through its fiber optic network and continues to introduce products and technology that lead the industry.


Champlain Telephone Company to hold Annual Customer Appreciation Day and Fundraiser for Local Libraries
(August 2017)

Champlain, NY- On Saturday, August 12th from 9:00 am-2:00 pm, Champlain Telephone Company will hold its Annual Customer Appreciation Day in conjunction with the Champlain Town-Wide Garage Sale and Champlain Village Fest. The employees of Champlain Telephone have donated gently-used garage sale items and will participate in the town-wide sale on that day. All proceeds from the day will be split evenly between the community libraries located in the Champlain Telephone service area (Champlain, Rouses Point, Mooers, and Altona). Raffle tickets will be on sale throughout the day for a variety of prizes donated by local businesses.

The festivities of the day will include entertainment, children’s activities, and workshops. Boy Scout Troop 46 will be conducting the opening flag ceremony at 10:45 am, followed by the singing of the National Anthem. At 11:00 am, Schuyler Gratto will put on a 30-minute show including stilt walking, juggling, unicycle, and more. A workshop on streaming DIRECTV Now, as well as over the air channels and antennas will be held at both 9:30 am and 11:00 am. The band “Mary McCaffery & Friends” will play from 11:30 am-2:00 pm. There will be food, bounce house, face painting, festival-style games for the kids, and much more. Customers will be able to sign up to win a pre-paid VISA gift card just for attending.

There will be product and service information available and Customer Service will be open throughout the event. Current Champlain Telephone customers that upgrade their service now through 2:00 pm on August 12th will be entered to win the new Amazon Echo Show!

The event is free and open to the public. Those interested in more information are encouraged to call the Champlain Telephone Customer Service Department at (518) 298-2411.


Village of Rouses Point and Champlain Telephone Company to Introduce Fiber Optic Internet & Phone Service On Pratt Street
(August 2014)

Rouses Point, NY- Fiber optic cable has recently been installed on Pratt Street in the Village of Rouse Point as part of a very progressive plan by the local municipality. The enhancement was paid for through a Regional 2012 EPF Grant/Waterfront Revitalization Priority Project from New York State. Fiber optic internet service transmits information from one place to another, through pulses of light sent through optical fiber. Fiber optic technology is superior to other forms of transmission because there is virtually no limit to the amount of information it can carry. It is also less likely to be affected by weather and other environmental conditions, making it a very secure and reliable form of communication.

Through this infrastructure upgrade on Pratt Street, the Village of Rouses Point has made state-of-the-art technology, traditionally found only in urban areas for residential use, available here. This major upgrade in the communications infrastructure has been brought to residents via underground facilities, providing the network with extra protection from environmental conditions and enhancing the beauty of the waterfront community of Rouses Point. 

George Rivers, Mayor of Rouses Point, commented, “It is clear that Internet technology is rapidly changing the way we live and work. The internet now drives how we do business, how our children learn in the classroom, and our everyday lives at home. This makes our communication infrastructure more important than ever. The Village of Rouses Point is proud to work with our long-standing partner Champlain Telephone to make this upgrade possible for Pratt Street residents. Representatives from Champlain Telephone will be reaching out to these residents over the next few weeks to make the individual arrangements necessary for each home to be converted to fiber optics.” 

The Village of Rouses Point is an active waterfront community located on the picturesque shores of Lake Champlain, in the northeast part of New York State. The Village offers an array of historical attractions, shopping and dining, events, festivals and endless outdoor recreation. It's an ideal place to live, work and play. Founded in 1783, Rouses Point is cherished for its friendly, relaxed atmosphere, striking landscape and rich history. 

The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903. PrimeLink was established in 1997 and is a full service telecommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network. 


Champlain Telephone Company and PrimeLink Honored with State Level Marketing Awards
Champlain, NY- PrimeLink, Inc., a local leader in the telecommunications industry, and parent company Champlain Telephone were honored with three ONYX Marketing Awards presented by the New York State Telecommunications Association (NYSTA) during the organization's annual conference held June 4-6, 2012 in Cooperstown, NY.
The three ONYX (Observing NY's Excellence in Marketing) awards received by PrimeLink/Champlain Telephone included recognition in the print media category for a campaign highlighting the company's Free Home Networking promotion for Champlain Telephone Company, accolades in the multimedia category for the 2011 promotional video for the PrimeLink Great Northern ShootOut Division III hockey tournament, and acknowledgement in the "Most Innovative" category for theme and creativity during PrimeLink's 2012 Plattsburgh-North Country Chamber of Commerce "After Hours" Mixer.  PrimeLink President and General Manager Greg MacConnell said, "On behalf of our committed PrimeLink and Champlain Telephone employees, I am very proud to have accepted awards in three out of five possible categories in marketing at the NYSTA annual conference."
Since 1921, The New York State Telecommunications Association (NYSTA) has represented the interests of New York's premier telecommunications providers.  Currently, in addition to the 52 telecommunications carriers, the Association includes 19 internet service providers and more than 150 associated manufacturers, suppliers, and consultants to the industry.
PriimeLink was established in 1997 and is a full service telcommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network.  The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903.



 PrimeLink, subsidiary of Champlain Telephone Company, partners with Development Authority of the North Country To Construct Telemedicine Network

Plattsburgh, NY- PrimeLink, Inc., as a partner with the Development Authority of the North Country (DANC), has become an integral part of the construction of the $9.8 million Adirondack-Champlain Telemedicine Information Network known as ACTION, a 239-mile network that will link medical facilities in Clinton, Essex, Franklin, Rensselaer, Saratoga, St. Lawrence, Warren, and Washington Counties. This network will allow participants to more easily access and share information and reduce costs for the transfer of medical data. ACTION will increase the use of interactive audiovisual media for consulting, long-distance examinations and procedures.  PrimeLink will be responsible for construction and broadband service to specific sites in Clinton, Essex, Northern Rensselaer, Warren, and Washington Counties.
The project will bring fiber optic technology to health care providers some of whom previously have had very little or no access. Fiber-optic communication represents the future of digital communications, transmitting information from one place to another by sending pulses of light through an optical fiber. The light forms an electromagnetic carrier wave that is adapted to carry information. No other technology can deliver as much bandwidth to the customer as fiber, and this transport medium will equip the North Country medical community with a communications network for the future. PrimeLink, recognized in January of this year as the 2010 Business of the Year by the Plattsburgh-North Country Chamber of Commerce, has been the industry leader in fiber optic voice and data communications in the Plattsburgh market since 1997.
Greg MacConnell, President of PrimeLink, stated, “PrimeLink is very proud to be a part of the DANC partnership. This project has aligned a number of telecommunication service providers to work toward a common goal of meeting the changing medical needs of the North Country. Broadband-enabled tools and services are saving lives, improving quality of life, and providing significant health cost savings across the country. The DANC project will be a priceless investment for upstate New York.”
The ACTION project is made possible with funding through Empire State Development to the SUNY Research Foundation, the project’s sponsor, to match funding provided by the Federal Communications Commission. The project is expected to be completed by the end of July 2012.



 Can You Dig It?

The UFPO (Underground Facilities Protective Organization) has put in place a new law to protect buried facilities from accidental damage that could result in service interruptions, loss of life, personal injury and/or property damage. Please remember to call 800.962.7962 before you dig. The New York State Law requires:

  • All excavators must call the UFPO at least two full working days prior to a dig.
  • All operators of underground facilities must become members of the UFPO one-call network. Upon notification that an excavation will take place on a site that contains buried utilities, they must locate and mark those utilities within two working days.
  • In event of an emergency, operators must locate their buried utilities as soon as possible.
  • Once the buried utilities are marked at a site, the excavators must verify the precise locations of the underground facility.
  • The excavator is responsible for protecting and preserving the slakings, markings or other designations.
  • The excavator must prevent damage to any underground facility.
  • Penalties for noncompliance are set from $1,000 to $7,500 and excavator can be enjoined from completing work on a site.






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