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  Village of Rouses Point and Champlain Telephone Company to Introduce Fiber Optic Internet & Phone Service On Pratt Street
(August 2014)

Rouses Point, NY- Fiber optic cable has recently been installed on Pratt Street in the Village of Rouse Point as part of a very progressive plan by the local municipality. The enhancement was paid for through a Regional 2012 EPF Grant/Waterfront Revitalization Priority Project from New York State. Fiber optic internet service transmits information from one place to another, through pulses of light sent through optical fiber. Fiber optic technology is superior to other forms of transmission because there is virtually no limit to the amount of information it can carry. It is also less likely to be affected by weather and other environmental conditions, making it a very secure and reliable form of communication.

Through this infrastructure upgrade on Pratt Street, the Village of Rouses Point has made state-of-the-art technology, traditionally found only in urban areas for residential use, available here. This major upgrade in the communications infrastructure has been brought to residents via underground facilities, providing the network with extra protection from environmental conditions and enhancing the beauty of the waterfront community of Rouses Point. 

George Rivers, Mayor of Rouses Point, commented, “It is clear that Internet technology is rapidly changing the way we live and work. The internet now drives how we do business, how our children learn in the classroom, and our everyday lives at home. This makes our communication infrastructure more important than ever. The Village of Rouses Point is proud to work with our long-standing partner Champlain Telephone to make this upgrade possible for Pratt Street residents. Representatives from Champlain Telephone will be reaching out to these residents over the next few weeks to make the individual arrangements necessary for each home to be converted to fiber optics.” 

The Village of Rouses Point is an active waterfront community located on the picturesque shores of Lake Champlain, in the northeast part of New York State. The Village offers an array of historical attractions, shopping and dining, events, festivals and endless outdoor recreation. It's an ideal place to live, work and play. Founded in 1783, Rouses Point is cherished for its friendly, relaxed atmosphere, striking landscape and rich history. 

The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903. PrimeLink was established in 1997 and is a full service telecommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network. 

 


  

Champlain Telephone Company and PrimeLink Recognized by the NYS Public Service Commission
(July 22, 2014)

Plattsburgh, NY- The New York State Public Service Commission recently awarded both PrimeLink and parent company Champlain Telephone Company, with their annual commendation for excellence in service quality to consumers during 2013. 

“This commendation reflects the commitment of both companies to overall service quality and dedication to our customers,” said Trent Trahan, CEO and President of Champlain Telephone Company. “This is definitely a tribute to the PrimeLink and Champlain Telephone employees who work hard to maintain our standard of excellence.” 

This year the PSC evaluated 53 incumbent local exchange companies/divisions and 21 competitive local exchange carriers operating in New York State. Champlain Telephone is one of the incumbent local exchange companies and PrimeLink is one of the competitive local exchange carriers that were recommended for the commendation. Commendations are based on three metrics - Customer Trouble Report Rate, Complaint Rate, and achievement of incentive plan targets on these two measures where applicable. 

The NYS Public Service Commission has a broad mandate to ensure that all New Yorkers have access to reliable and low-cost utility services. The Commission regulates the state’s electric, gas, steam, telecommunications, and water utilities. They also oversee the cable industry. The Commission is charged by law with responsibility for setting rates and ensuring that adequate service is provided by New York’s utilities. More information is available about the NYS PSC at www.dps.ny.gov

PrimeLink was established in 1997 and is a full service telecommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network. The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903.

 


  

Champlain Telephone Company and PrimeLink Recognized by the NYS Public Service Commission

Plattsburgh, NY- The New York State Public Service Commission recently awarded both PrimeLink and parent company Champlain Telephone Company, with their annual commendation for excellence in service quality to consumers during 2011. 

“This commendation reflects the commitment of both companies to overall service quality and dedication to our customers,” said Trent Trahan, CEO and President of Champlain Telephone Company. “This is definitely a tribute to the PrimeLink and Champlain Telephone employees who work hard to maintain our standard of excellence.”

This year the PSC evaluated 53 incumbent carriers and 18 competitive local exchange carriers operating in New York State. Champlain Telephone is one of the incumbent carriers and PrimeLink is one of the competitive local exchange carriers that were recommended for the commendation. Commendations are based on three metrics, Customer Trouble Report Rate and Complaint Rate, and achievement of incentive plan targets on these two measures, where applicable. PrimeLink and Champlain Telephone each scored 100% on it Customer Trouble Report Rate which reflects performance results in its central office operations, and maintained a 0.00 PSC Complaint Rate score.

The NYS Public Service Commission has a broad mandate to ensure that all New Yorkers have access to reliable and low-cost utility services. The Commission regulates the state’s electric, gas, steam, telecommunications, and water utilities. They also oversee the cable industry. The Commission is charged by law with responsibility for setting rates and ensuring that adequate service is provided by New York’s utilities. More information is available about the NYS PSC at www.dps.state.ny.us

PrimeLink was established in 1997 and is a full service telecommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network. The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903.

 


 
Champlain Telephone Company and PrimeLink Honored with State Level Marketing Awards
Champlain, NY- PrimeLink, Inc., a local leader in the telecommunications industry, and parent company Champlain Telephone were honored with three ONYX Marketing Awards presented by the New York State Telecommunications Association (NYSTA) during the organization's annual conference held June 4-6, 2012 in Cooperstown, NY.
The three ONYX (Observing NY's Excellence in Marketing) awards received by PrimeLink/Champlain Telephone included recognition in the print media category for a campaign highlighting the company's Free Home Networking promotion for Champlain Telephone Company, accolades in the multimedia category for the 2011 promotional video for the PrimeLink Great Northern ShootOut Division III hockey tournament, and acknowledgement in the "Most Innovative" category for theme and creativity during PrimeLink's 2012 Plattsburgh-North Country Chamber of Commerce "After Hours" Mixer.  PrimeLink President and General Manager Greg MacConnell said, "On behalf of our committed PrimeLink and Champlain Telephone employees, I am very proud to have accepted awards in three out of five possible categories in marketing at the NYSTA annual conference."
Since 1921, The New York State Telecommunications Association (NYSTA) has represented the interests of New York's premier telecommunications providers.  Currently, in addition to the 52 telecommunications carriers, the Association includes 19 internet service providers and more than 150 associated manufacturers, suppliers, and consultants to the industry.
PriimeLink was established in 1997 and is a full service telcommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network.  The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903.

 


 

 PrimeLink, subsidiary of Champlain Telephone Company, partners with Development Authority of the North Country To Construct Telemedicine Network

Plattsburgh, NY- PrimeLink, Inc., as a partner with the Development Authority of the North Country (DANC), has become an integral part of the construction of the $9.8 million Adirondack-Champlain Telemedicine Information Network known as ACTION, a 239-mile network that will link medical facilities in Clinton, Essex, Franklin, Rensselaer, Saratoga, St. Lawrence, Warren, and Washington Counties. This network will allow participants to more easily access and share information and reduce costs for the transfer of medical data. ACTION will increase the use of interactive audiovisual media for consulting, long-distance examinations and procedures.  PrimeLink will be responsible for construction and broadband service to specific sites in Clinton, Essex, Northern Rensselaer, Warren, and Washington Counties.
The project will bring fiber optic technology to health care providers some of whom previously have had very little or no access. Fiber-optic communication represents the future of digital communications, transmitting information from one place to another by sending pulses of light through an optical fiber. The light forms an electromagnetic carrier wave that is adapted to carry information. No other technology can deliver as much bandwidth to the customer as fiber, and this transport medium will equip the North Country medical community with a communications network for the future. PrimeLink, recognized in January of this year as the 2010 Business of the Year by the Plattsburgh-North Country Chamber of Commerce, has been the industry leader in fiber optic voice and data communications in the Plattsburgh market since 1997.
Greg MacConnell, President of PrimeLink, stated, “PrimeLink is very proud to be a part of the DANC partnership. This project has aligned a number of telecommunication service providers to work toward a common goal of meeting the changing medical needs of the North Country. Broadband-enabled tools and services are saving lives, improving quality of life, and providing significant health cost savings across the country. The DANC project will be a priceless investment for upstate New York.”
The ACTION project is made possible with funding through Empire State Development to the SUNY Research Foundation, the project’s sponsor, to match funding provided by the Federal Communications Commission. The project is expected to be completed by the end of July 2012.

 


 Triple Play at The Champlain Telephone Company

The Champlain Telephone Company is now offering a NEW home telecommunications package. The new triple play solution offers the already great quality local and long distance telephone and Internet services PLUS television!

GET IT UNDER $70!

Bundle CTC's Champs Choice Lite Calling and Internet Package ($39.95) with our DIRECTV ENTERTAINMENT (over 140 channels for $29.99*) for the low cost of $69.94*. We have several different Calling and DIRECTV packages available - with so many to choose from you are able to create a triple play package that suits your household. Call 298.2411 today to sign up for our $69.94 package or customize your own!

CTC now has a television located in our lobby so you can stop by and check out what we now have to offer as a LOCAL DIRECTV dealer. Stop in and see all the channels we provide and learn more about our new triple play solution.

* Pricing shown is cost after instant DIRECTV rebates and 2-Year Agreement with DIRECTV with one receiver.   

 

 


 

 Champlain Telephone Company Recognized With Pinnacle Award

Champlain, NY- In an e-mail dated May 16th, SDS Research Company awarded Champlain Telephone with the Pinnacle Award. SDS representatives stated, “We warmly congratulate Champlain Telephone for their commitment to their customers, and for their proactive measurement and management of customer loyalty.” Champlain Telephone is honored to have been recognized with this award. It is particularly important because it is based on the feedback of the customers that are served by the company daily. 

Champlain Telephone CEO and President Trent Trahan commented, “We are proud to have served the people of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona for over 100 years and are honored to continue to serve the generations to follow. We will continue to strive to bring our customers the newest technology and services, as well as superior customer service. This award is a testament to the dedication and hard work of all of our employees at CTC.”

SDS Research Company has conducted research projects with more than 230 public utilities nationwide, in 34 states. No other research firm has interviewed more public utility customers via telephone surveys and focus groups than SDS research, and no other firm has the breadth and depth of comparative industry benchmark data in key areas such as overall satisfaction, loyalty, value, and communication. 

The Champlain Telephone Company partners with SDS research to survey its customers biannually regarding topics such as new product and service needs, overall experience, and suggestions for improvement. Each year, SDS Research recognizes its clients who receive the highest ratings in their measurement of customer satisfaction and loyalty. The research results of all clients are evaluated, and SDS recognizes the top rated organizations with one of two awards. The highest award offered by SDS is the Pinnacle Award which is presented to the organizations with the best results. 

 


 

 Can You Dig It?

The UFPO (Underground Facilities Protective Organization) has put in place a new law to protect buried facilities from accidental damage that could result in service interruptions, loss of life, personal injury and/or property damage. Please remember to call 800.962.7962 before you dig. The New York State Law requires:

  • All excavators must call the UFPO at least two full working days prior to a dig.
  • All operators of underground facilities must become members of the UFPO one-call network. Upon notification that an excavation will take place on a site that contains buried utilities, they must locate and mark those utilities within two working days.
  • In event of an emergency, operators must locate their buried utilities as soon as possible.
  • Once the buried utilities are marked at a site, the excavators must verify the precise locations of the underground facility.
  • The excavator is responsible for protecting and preserving the slakings, markings or other designations.
  • The excavator must prevent damage to any underground facility.
  • Penalties for noncompliance are set from $1,000 to $7,500 and excavator can be enjoined from completing work on a site.

  

 


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